Return & Refund Policy

BOP supports standardized return and refund services to protect your shopping rights. The following policy applies to all physical merchandise products sold in our store.

1. Return Eligibility & Time Limit

Customers can apply for returns within 14 calendar days after receiving the goods. To be eligible for return, the product must be unused, unwashed, intact in appearance, with original packaging, labels and accessories complete, and can be resold normally. Products damaged artificially, worn, used or without original packaging are not eligible for free return.

2. Quality Problem Refund & Return

If the product has quality problems, damage, missing parts, wrong delivery or serious inconsistency with the product description, we provide free return, exchange or full refund service. Customers only need to provide product problem photos and order information, and we will verify and process it within 1-3 working days. The return freight caused by product quality problems shall be borne by our store.

3. Unnecessary Return & Refund

If you apply for return due to personal reasons (such as dislike, inappropriate size, unnecessary purchase), the product must meet the return conditions. The return shipping fee shall be borne by the customer, and we will refund the product amount after receiving and inspecting the returned goods.

4. Refund Processing Time

After we receive and confirm the returned goods meet the requirements, we will initiate the refund within 3-5 working days. The refund will be returned through the original payment channel. The specific arrival time depends on the processing rules of your payment platform.

5. Non-Returnable Situation

Personal hygiene products, customized products, discounted clearance products and products damaged by customer human factors do not support return and refund. We will clearly mark non-returnable products on the product details page.